Requisition Number: BCS-BCSTRN-2023-01-01
Job Title: National Training Manager
City: Los Angeles
State: CA

Blackstone Consulting, Inc. is committed to providing equal employment opportunities without regard to any protected status and a work environment that is free of unlawful harassment, discrimination, and retaliation. As such, Blackstone Consulting, Inc is committed to complying with all laws protecting employees as required by Federal, State, and local regulations.

National Training Manager

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Description/Job Summary

JOB SUMMARY:  

Plans, coordinates, and delivers training and staff development programs in assigned Blackstone Consulting’s Security Division for Security Officers, Supervisors, and other employees.  Adapts training programs for specific sites and client’s needs.  Implement, conduct security training including defusing aggressive behavior training for assigned Security and client personnel, as needed, or as directed.


DISTINGUISHING CHARACTERISTICS:

Primary job function is managing training and development programs at BCI’s Security Division Area level or as assigned.  This job description applies only to salaried positions performing essential functions of the nature described,  or to carry out tasks that are directly and closely related to such work.  Primarily performs exempt duties in a service capacity; may be assigned a service grade or rank in a chain of command in conformance with contract requirements or to facilitate the delivery of service according to business necessity.


ESSENTIAL FUNCTIONS

  • The functions listed describe the business purpose of this job.  Specific duties or tasks may vary and be documented separately.  The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity
  • All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions
  • Employees are held accountable for successful job performance.  Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein
  • In performing functions, duties or tasks, employees are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations.  Employees are required to notify superiors upon becoming aware of unsafe working conditions
  • All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures.  In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives


  1. Supports line management within assigned Security Division in achieving training and developing training objectives together with Portfolio manager.
  2. Plans, organizes, and instructs training programs that are compliant to align with the contractual obligations and best security practices and foundational security skills.
  3. Develop and propose security departmental policy and procedures to define first responder obligations
  4. Coordinate with departments to insure security officers are integrated into emergency response procedures.
  5. Researches and remains current in federal, state and local regulations impacting Security Division security operations.
  6. Propose new training programs to address emerging issues.
  7. Maintains training records, compliance files and prepares status reports, as requested.
  8. Acts to ensure compliance with legally mandated, contractual and company mandated training requirements; acts to ensure compliance with and documentation of the training requirements of the service contract.
  9. Conducts needs analysis studies; identifies operational discrepancies and confers with managers and supervisors to determine training needs and approaches. 
  10. Formulates training policies, programs and schedules, based on knowledge of identified training needs and company services; coordinates training activities so as not to conflict with client service schedules.
  11. Selects appropriate instructional procedures or methods, such as individual training, group instruction, self study, lectures, demonstrations, simulation exercises, role playing, and computer/web-based training.
  12. Organizes and develops training manuals, reference library, testing and evaluation procedures, multimedia visual aids, and other educational materials.
  13. Trains assigned instructors and supervisory personnel in effective techniques for training, such as Security specific, new employee orientation, on-the-job training, health and safety practices, supervisory development, and adaptations to changes in policies, procedures, and technologies.
  14. Maintains records and prepares statistical reports to evaluate performance of training activities and instructors, and to monitor progress of trainees.
  15. Performs tasks and duties of a similar nature and scope as required for assigned BCI’s Security Division Area.


MINIMUM QUALIFICATIONS AT ENTRY

  • Can demonstrate by example how they would plan, organize and implement administrative and operational programs and procedures, which would include the development of training forecast and budgets.
  • Have knowledge of and have experience with program of instruction and presenting informative material to audiences.
  • Must be Computer literate; Prefer intermediate operational knowledge of PowerPoint.
  • Prefer one year of security experience or previous instructional experience
  • Knowledge of CPR/First Aid and AED training requirements.
  • Additional qualifications may be specified and receive preference, depending upon the nature of the position.
  • Must have valid Government issued Driver’s License, Guard Card and Safety Basic Officer & Advanced Officer  and Supervisor Certification
  • Experience with Learning Management Systems and web-based training program development.


MINIMUM HIRING STANDARDS

  • Must be at least 21 years of age.
  • Must have a reliable means of transportation (public or private).
  • Must have the legal right to work in the United States.
  • Must have the ability to speak, read, and write English.
  • Must be willing to participate in the Company’s pre-employment screening process, including drug screen and background investigation.


LICENSURE or CERTIFICATION

Must have valid Government issued Driver’s License or valid state issued I.D. card, Bureau of Security and Investigative Services Certification or Guard Card.



EDUCATION/EXPERIENCE: 

Bachelor’s Degree and 1 year of training experience, or Associate’s Degree and 3 years of progressively responsible related experience, or an equivalent combination of education and/or experience sufficient to perform the essential functions of the job, as determined by the company. Additional relevant experience can be substituted for the required education  based on one calendar year of experience for one academic year of education.



COMPETENCIES (as demonstrated through experience, training, and/or testing):

  • Knowledge of how adults of various generations acquire and use information and skills, and of training techniques suitable for different learning styles
  • Skill in the use of audio-visual equipment and personal computers, including presentation software
  • Skill in determining training needs, including identifying the components of performance and developing strategies for achieving performance improvement
  • Thorough understanding of customer service delivery requirements with the integration of security expectations.
  • Oral and written communications skills; presentation and group facilitation skills
  • Knowledge of or ability to learn security services and operations
  • Skill in the preparation and delivery of training programs in multiple settings
  • Ability to understand the security service needs of customers and devise appropriate training
  • Planning, organizing, record maintenance, and project management skills
  • Skill in research and analysis
  • Skill in observation, coaching and providing feedback to employees
  • Strong interpersonal skills, with the ability to interact effectively at various employee and customer levels from direct service personnel to executives, and across diverse cultures
  • Strong customer service and results orientation


WORKING CONDITIONS (Physical / Mental Demands)

With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions.  In addition to other demands, the demands of the job include:

  • Maintaining composure in dealing with authorities, executives, clients, staff, media and the public, occasionally under conditions of urgency and in pressure situations
  • Maintaining composure in dealing with employees and clients in situations that might involve urgency, pressure for results, and the threat of negative consequences such as disciplinary action or loss of business
  • Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey, in addition to any mandatory licensing requirements.
  • Ability to handle multiple tasks concurrently
  • Handling and being exposed to sensitive and confidential information
  • Regular use of vehicle required in the performance of duties
  • Regular talking and hearing
  • Occasional lifting and/or moving up to 50 pounds and occasional lifting and/or moving up to 50 pounds in set-up for and delivery of training programs
  • Frequent walking, reaching with hands and arms, stooping, kneeling, crouching and crawling in the performance of training
  • Close vision, distance vision, and ability to adjust focus
  • Frequent travel to client sites for oral presentations, group meetings, and training
  • Directing, motivating, training, coaching, and disciplining staff in a positive manner
  • Reading and analyzing reports.
  • Ability to travel to different U.S. states and remain there for a couple of days learning and training.
  • Must undergo and meet company standards for background and reference checks, controlled substance testing.
  • Handling multiple tasks concurrently
  • Computer usage
  • Handling and being exposed to sensitive and confidential information
  • Regular talking and hearing, in both one-on-one and group settings
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We are an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.